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How to report an error in a figure or a calculator, and what this site does and does not answer.
Several pages on this site ask you to report a wrong IRS figure, and this is where those reports go: to one person, who reads all of them. Every one.
Two addresses, and corrections get the faster reply
Corrections: corrections@401kscalculator.com
Everything else: hello@401kscalculator.com
This isn't a support desk. Corrections get answered fast. Mail about anything other than an IRS figure gets answered when there's something useful to say back, which, honestly, isn't always.
A good error report fits in three lines
A correction is the most useful message this site gets, because a wrong IRS figure on a calculator misleads everyone who uses it until somebody says so. The ones that get fixed fastest all contain the same three things:
- The page. The full URL, so there's no guessing which figure you mean.
- What's wrong. The number or sentence as it appears, and what it should say.
- Why. Ideally the IRS notice, code section or publication that disagrees with the page. Don't have one? Send it anyway. Finding the source is my job, not yours.
Where a figure here conflicts with a primary IRS document, the IRS document wins. The page gets fixed, the correction gets noted on the page instead of quietly overwritten, and the check that should have caught it gets re-run so it catches the next one. The accuracy page sets out what those checks are.
Three questions this address can't answer
Not out of unhelpfulness. Each of these would have to be wrong before it could be useful, and nobody here is licensed by the IRS or anyone else to give it.
- "What should I do with my 401(k)?" No personal financial, tax or legal advice is given here, by email or anywhere else. Nobody on this end is licensed to give it, and a proper answer would need facts about you that shouldn't travel by email. Your plan administrator can answer plan questions; a licensed professional can answer the rest.
- "Why doesn't my plan allow X?" Only your employer's plan document governs your account. The law sets the outer limits, and your plan can be stricter, and often is.
- "Can you check my numbers?" If you think the tool is wrong, send the inputs you gave it and the output it produced. That's a correction and it's welcome. Your own account figures are a different thing, and I can't help with them.
Business mail: the answer is usually already published
To save everyone the exchange:
- Guest posts, sponsored articles, paid links, link exchanges: no, at any price. This isn't a negotiating position.
- Affiliate arrangements with brokerages or advisers: no. The site runs display advertising only, as the about page says, and any change would be disclosed there before it went live.
- Reusing a calculator or a table: fine with a visible link back. The terms cover it. Ask before embedding a tool.
- Press or citation: welcome. Every formula and assumption is on the methodology page, so check what you're citing before you cite it.
Mail is kept only as long as it takes to act on it
Nothing sent to the addresses above goes on a mailing list, because there's no mailing list. Please don't send account numbers, Social Security numbers or plan statements. Nothing here needs them, email is the wrong place for them, and I'd have to delete them on arrival anyway. What the site itself collects is on the privacy page.